Reviews

Read What Our Happy Customers Are Saying

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Matt DePasquale SR - 5 Stars

Just had the pleasure of having a brake service done to my Hyundai. John and his son Alex are absolutely a pleasure to deal with. They showed me what was wrong with the car and did a great job fixing it with premium parts and service. I will definitely be coming back to have my cars serviced by this father and son duo. It’s good to see a nice family business, that’s honest and professional doing what they do best. My hat off to them and good luck in your future endeavors.

Robert Saracelli - 5 Stars

Great work at a fair price!!! Go see John and Alex and you won't be disappointed! If you want a job done right without all the pressure to sell you something you don't need, this is the place to go! Fair and honest... not many shops like this around anymore!! Highly recommended. Tell your friends!!

Sasha Silverman - 5 Stars

Amazing Place!! John and his family are so knowledgeable and accommodating. They are fair, friendly, explain things thoroughly - their customer service AND auto service are impeccable. I would highly recommend Vails Gate Tire and Auto to anyone - and look forward to returning here when I require additional services. As someone who supports small family-owned business, I would absolutely recommend this service center over any other, including a chain or dealership.

Andrew A - 5 Stars

John and Alex at Vails Gate Tire & Auto are very accommodating & professional. They have state of the art equipment for all your automotive needs. I trust them with all my vehicles and I Highly recommend them to all my family and friends, I will never go back to that Discount Tire chain!

Sara Lolo - 5 Stars

Very professional and kind. Had my tire fixed and the service was fast and stress free. Highly recommend them to anyone that appreciates excellent service.

The shiny Diamond - 5 Stars

Excellent service. Friendly and fair pricing. You can't ask for a better team to take care of my Alpha Romeo and Audi Q7. I will not go anywhere else and trust John with all my cars and service and tire needs. No need to go anywhere else.

Adam Tucciariello - 5 Stars

Went to John with what I thought would be an easy plug/ patch. They quickly identified that the inside of the tire was improperly worn, damaged, and dangerous. The incredibly friendly staff was able to order a new tire and alignment same day and for a very reasonable price. I will definitely be a return customer.

Luis Mercado - 5 Stars
 
Highly recommend! I brought multiple vehicles to John and his son who own the place and the service, quality, and the prices are great ...And not a long wait for my vehicles...
Keep up the hard work Guys I will definitely will return and recommend...

Louie's auto driving school 
New Windsor, NY 12553

Charlie Williams - 5 Stars

Arrived 20 minutes before closing and John and Alex were happy to help. Had I not stopped by I would have had a flat in the morning and no way to get to a very important appointment. Some places would have taken the opportunity to overcharge as I was stuck but not these guys, I was happy to pay the very reasonable charge knowing my tire was good to go. 
Good luck with the business!!

Gurvy Sethi - 5 Stars
 
Fast, excellent service with great communication about the issue. Fixed and back on the road faster then expected. Friendly staff. Would def come back again!


Giovanni Marrero - 5 Stars

The owner is the old manager at Mavis he is honest and reliable will be a customer as long as I live here in the area.


Jonathan Falconi - 5 Stars

I had a flat tire right before going to work. Other shops told me they couldn’t fix it for at least another hour because they were busy. I went to this shop and I didn’t even need to ask them to expedite the fix. They told me it was going to be just a couple of minutes. I was in and out in maybe 10 minutes. Great service, fair pricing and very friendly stuff. They definitely earned a new customer.

Michael Denave - 5 Stars

Excellent service and extremely professional. Great prices. The most important thing you don’t see around at all is honesty and integrity.

Eric Barbanel - 5 Stars

This is the place that you want to bring your car to. Unlike at a chain shop, honesty and caring as well as great service are what you get. Who knew that you could feel so good to bring your car for service?

Valerie Passanante - 5 Stars

Everyone working at Vails Gate Tire & Auto are beyond friendly and accommodating. Service is thorough, and they do their best to have you in and out in a timely manner. The shop and customer waiting room is impeccable and it’s evident that they truly care and love what they do.

Jourdan Sheppard - 5 Stars

I have been going to John for years. He is very professional. If you want awesome service at fair prices this is the place to go!

Jeff Farnell - 5 Stars

Have been going to John for years - regardless where he was working, it was always worth the extra drive. So, I'm glad to have John and Alex right here in Vails Gate running their own shop. Wouldn't think of going anywhere else.

James DeGraw - 5 Stars

Simple phone call to set up appointment for 4 tires, quick and efficient service with a great price


SSQaqish - 5 Stars

Great customer service, quality work, fair prices.

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